Renters Insurance Frequently Asked Questions (FAQ)

Why do I need renters insurance?

Renters' insurance coverage protects you from having to pay out for any damages you accidentally cause to your apartment, the common building where you reside, or any other resident's property. It also protects you if you are held responsible for injury to another person. Without renters' liability insurance to protect you from unexpected accidents, you could lose your apartment and be liable for thousands of dollars in damages.

My landlord is requiring renters' liability insurance as a condition of my apartment lease. Does this renter's policy satisfy that requirement?

Speak with your property manager relating to any insurance coverage requirements that might be required. RentersIQ offers both a voluntary basic renters policy and also a voluntary stand-alone liability policy. The basic renters' policy provides both liability coverage and personal property coverage. The stand-alone liability provides insurance coverage for accidental physical injury to another person as well as damage to property caused by the insured policy holder. It does not provide coverage for your personal items if they are destroyed in a fire or other accident. We recommend you carefully consider your individual coverage requirements.

How much liability and optional personal contents coverage will I need?

Take a look at our (Build a contents Calculator) to determine just how much contents coverage may be right for you.

Is my apartment roommate also covered under the one policy?

Yes, your spouse and up to three additional adults (over 18 yrs.) can be covered under one policy. Nominal additional premium amounts may apply.

What does the RentersIQ Renters Policy Cover?*

Your renters policy provides coverage on a 'named perils' (the events that a renters insurance policy identifies as covered) basis which includes loss due to fire, lightening, windstorm, explosion, smoke, glass breakage, theft, hail, and more. The renters' policy also includes liability coverage for accidental physical injury or damage to property brought about by the insured.

The liability 'only' insurance option provides coverage against accidental physical injury and/or damage to property brought about by the insured. This option does not provide for any contents coverage.

What are my payment options?

Quarterly or annual premiums can be paid by credit card, debit card or as an Electronic Funds Transfer from a checking account. We do not accept any paper payments such as checks or money orders.

*This is a general description of coverages for informational purposes only. Please refer to the actual policy for terms, conditions, exclusions and limitations.

Current RentersIQ policyholder FAQ's

While I am renting, can I cancel my liability coverage?

You have the right to cancel your policy, but may violate your lease agreement if you fail to maintain adequate liability coverage. Please refer to your lease agreement for details.

What do I do if I have a claim?

Click the link below to complete the claims report online or call 1-866-355-6515 to speak to a claims representative 24 hours/day. Report a claim

If I have a claim, how do I prove that I own the items that have been stolen or destroyed?

Your claim adjuster will ask you to provide records and documents that substantiate ownership of the personal property. These can include but are not limited to receipts of purchase, credit card statements, owner's manuals, photographs or a video inventory of your personal property. We encourage all policyholders to store photographs or a video inventory of their personal property at an off-site location.

What if I move, what happens to my policy?

If you move to a new apartment within the same community, your policy remains in force - however please contact RentersIQ to update your address information as soon as possible. If you move to another apartment community please contact RentersIQ so we may cancel your old RentersIQ policy and rewrite a new policy at your new location.

If I have a claim will my premium go up?

No, your premium rates will not increase.

Can I transfer my policy to my roommate?

No, we are unable to change the name on the policy. If you are moving out, you will need to cancel your policy and your roommate will need to purchase their own policy.

Can I purchase a short term policy?

Yes, you can choose to pay for your policy quarterly rather than annually. However, you must call to cancel the policy in order to stop the quarterly payments.

Additional questions can be directed to:

Client Services

Policy Questions

1-866-355-6515 or Click here for Email Support

Need to File a Claim?

1-866-355-6515 to speak to a claims representative 24 hours/day or Report a claim